Service strategy

Creative processes to discover new ways to surprise with innovative services, adapted to people’s needs and to find solutions to challenges like process optimization, service experience, customer journey maps and visitor journey maps or research and development of new business models. Examples of these projects: . Control of the flow and behavior of people in a hospital environment as a measure to reduce IACS (infections acquired in a hospital context) . Design of more adequate and comfortable hospital spaces; . Design of services to speed up processes, reduce waiting times, optimize the service of healthcare professionals.